The adoption of electronic ticketing system allowed a complete transfer of interaction between the agency and the airline with a passenger to the Internet. This interaction includes the ticket booking and buying process, as well as updating the passenger on the status of his reservation, and acquisition of additional information about the upcoming trip.
The provider of technology for on-line ticket reservations and sales, Sirena-Travel CJSC enabled airlines and travel agencies to offer an additional free service for passengers of on-line informing.
For this purpose, information portal for passengers www.MyAirlines.ru was organized. The portal is focused on informing only the passengers, whose trip was booked with Sirena-Travel GDS.
Now regardless of the way of ticket booking (through travel agency or online booking site) a passenger can visit www.MyAirlines.ru, enter his or her order number and last name and receive full information about the route and fares, as well as an opportunity to print out the itinerary receipt.
Besides, the site www.MyAirlines.ru provides information on all flights on the chosen route and date.