Technical support of "Sirena-travel" informs, that since 17 August, 2015 on complex solution "Sirena-travel" GDS has been installed updating software for issuing of transportation for passenger occupying for health reasons more than one seat (STCR) for the airline "AEROFLOT" (code SU).
Instructions for arrangement of transportation to a passenger occupying as more than one seat (STCR) for the airline "AEROFLOT".
STCR — stretcher (a passenger who unable to sit on a cabin seat and must be onboard in a horizontal position).
The request of the stretcher (camera) for transportation of immobile patient must be entered to the PNR no later than 48 hours before departure in the standard element SSR/STCR, the Time-limit in the booking must be installed no later than 24 hours before departure.
When confirming places and request stretcher (camera) in element SSR/STCR, arrangement of transportation and ticket issuance must be proceed at least 24 hours before departure. Unformed transportation, PNR without ticket numbers will be cancelled 24 hours prior to departure without prior notice.
Passenger transportation requires booking of 3 seats in economy class, one seat for the passenger and two seats for a stretcher.
The input format name field in the PNR:
In the PNR should be also entered two elements - SSR/STCR AND SSR/NOML. The number of requests SSR/NOML should match the number of seats for additional STCR. If it necessary to transfer medical data to the carrier, there are elements to be entered SSR/MEDA.
If possible the transportation STCR should be extra coordinate with the working group for non-standard requests by phone: +7(495)664-13-77.
A passenger carried on a stretcher shall pay the applicable rate in accordance with booked a subclass (on ticket) and two additional (i.e. without any discounts) normal annual fare of economy class.
The penalties provided by the rules of the fare for refund or reissuing does not apply on an additional double fare.
The location of seats and their number required for installation on Board of a stretcher or the like (couches) is determined by the carrier and depends on the aircraft type. On flights SU places, generally provided at the end of the economy class cabin and up along the aisle*.
*ON THE AIRCRAFT TYPE RRJ-95B AND B-737 THERE IS NO POSSIBILITY FOR STRETCHER INSTALLATION.