Internet-booking engine FORS 

This system is a special application of Sirena – Travel GDS based on XML protocol use, which enables to build request and to interpret GDS responses on a website. Using this system, customers create their own on-line services reservation and registration  of air transportation on scheduled and charter flights.
Sirena Travel CJSC offers a special functionality for charter flights booking and E-ticket issuing.  
Internet-booking engine FORS enables to transform agency website from information resource into a powerful and flexible direct sales tool.

The main function of the system:

 - Providing with information about air transportations, seats availability on the chosen route, and their costs according to the categories of passenger and agency fees in real time;
- Reservations of chosen air transportations;
- Acquisition and desplay of reference data;
- Authorization and control of user’s access;
- Notification to concerned parties about created reservation;
- The ability to manage booked transportations and user's personal data through your personal account;
- Transfer data about payment of booked transportation to reservations system;
- E-ticketing through TCH, BSP, airlines session;

The system includes the following software modules:

• Reservation module:
• Reference module;
• Module management configuration system.

There are two operational modes of the Internet - modules in the system:

1) Airlines mode works only with information of certain airline;

2) Agency mode works with information of all airlines, whose resource is available in Sirena-Travel GDS.

BACK OFFICE is a system created 
for dataware of online - booking modules, for managing configurations of operations with bookings created by these modules for receiving reports

System  BACKOFFICE has two types of users for the company employees, that owns the website with integrated online – booking module.
There are two user-defined type in BACK OFFICE system:

1)  Site Admin
2)  Site Manager

BACKOFFICE tools:

• Control access right to administrating and operating of sales site;
• Flexible booking script configuration, indicate of operation stages for site users;
• Managing availability of tariffs at online sale;
• Total integration with e-ticketing technology ETS Sirena-2000;
• Definition of functional for offices  that issue tickets, possibility of programming such features as delivery and additional fee collection is available;
• Integrated into sole interface monitoring program of reservations, created on the site. Provides the reservation's status tracking, high quality guarantees of passengers service, avoiding of any error situations;
• Online efficiency,  easy access to the sales statistic via website;
• Forms of payment: cash, credit card, invoice and connection to other payment types, such as "e-money";
• Easy creation a multi-language versions of website.

Procedure of commissioning of internet-booking engine FORS 

1) Conclusion of Agreement or of Supplementary Agreement with Sirena-Travel CJSC,
2) Terminal connection to Sirena-Travel GDS using XML-gate,
3) The software module acquisition,
4) Installation the required software on a web-server,
5) Set up of configuration file,
6) Acquisition of site administrator access to the specialized resource www.sirena-travel.ru/backoffice/
7) Setting the website parameters on a dedicated resource www.sirena-travel.ru/backoffice/

Web - pages of your online booking website can be located both on the client technical resources and on the process platform Sirena-Travel. In the latter case, Sirena-Travel guarantees high availability and high quality support of your internet service. This service is optional and available for an additional charge.

Advantages of  hosting services:

• Powerful server involves: high processing speed;
• Lack of communication problems in the integration with Sirena-Travel GDS;
• Two independent Internet - providers, which increases service accessibility;
• Our support: software configuration, availability monitoring;
• Versions updating at client discretion (either / or)
- Automatic installation
- On request
• No need purchase equipment;
• Cost saving on employees payment,  who are skilled in applied technology;
• Skilled staff of  Sirena-Travel CJSC.

If you have any questions regarding Internet - Booking engine FORS application, please contact commercial department Sirena-Travel CJSC per Tel. +7 (495) 782-13-15 or under E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
If you have any questions concerning Internet - Booking engine FORS support, please contact our call-center per Tel. +7 (495) 363-32-67 - from 8:00 till 20:00 (Moscow time). E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Graphic terminal of resource management Sirena-2000:

• Intelligible graphical user interface
• Operations with multiple tasks simultaneously
• Terminal text emulator fully compatible with classic terminal
• Designed for seats resource management

Minimal Systems Configuration requests:

• Recommended resolution: 1024 x 768
• Operating System: Windows XP or older; Linux (versions with a graphical user interface)
• JAVA Runtime Environment 6
• Minimum RAM required:256 MB
Revenue Integrity System is intended for booking processes control within the airline company. Revenue Integrity is one of the key systems of the PSS Leonardo platform and offers airline users the key functions:
Main functions of the Revenue Integrity are as follows:

1. Time limit management.

The function allows to set and manage time limit of transportation tickets and EMDs for special services issuance.

Time limit is a time period within which an agent may issue a ticket for a booked transportation or a EMD for a service. Time limit is also set for segments on waitlist.
Time limit calculation algorithm is defined by an airline.

2. Detecting and handling duplicated segments within one PNR.

The function is intended for detecting and handling explicitly and implicitly duplicated segments within a PNR. One such segments should be deleted.

Duplicated segments (DUPE SEG) – active (confirmed) segments within a PNR, which totally or partly coincide by the route, and break the global route integrity. 

Explicit duplicated segments – more than one active segment within a PNR, which coincide by departure and arrival points, and break the global route integrity.

Implicit duplicated segments – more than one segment within a PNR, which coincide by departure or arrival points, and break the global route integrity.

Route integrity – consistent row of all route segments (each subsequent segment departs from the city, which the previous segment arrived to), considering a possible ground transportation sector and minimum connection time (MCT) in the landing point.


In view of IATA's decision to introduce e-ticketing from 1 January 2008, Russian airlines and agents implemented e-ticketing. Electronic Ticket is a method todocument the sale and track usage of passenger transportation.

The issuing airline, whose accounting code is displayed in electronic transmission on flight coupons (validating carrier), authorizes and controls e-ticketing, stores all e-ticketing transactions in database.

E-ticketing transaction data are sending over Edifact standardsand are stored in accordance with the IATA standard (resolution 722g). E-ticket data may be accessed in real time for at least 13 months from the date of issue. 

E-ticketing server is designed in accordance with IATA resolutions № 722f/722g/722h/724/735d and supports all data exchange standards, EDIFACT telegrams processing, data storage requirements.

The main function ETS 2000:
  • - Authorization and control of e-ticketing;
  • - Storage of all e-ticketing transaction in data;
  • - Creating and updating of referenced data;
  • - User access management for database;
  • - Reservation and registration adjustments;
  • - E-ticket search;
  • - Flight coupon history reporting; 
  • - Statistical data acquisition and reporting.

User interface ETS 2000 - graphic terminal resource management "Sirena-2000" (GUI).


Sirena-Travel CJSC a leading Russian distribution system and provider of technology solutions offers a registration technology – EMD  (Electronic Miscellaneous Document). EMD (Electronic Miscellaneous Document) - multipurpose electronic document, developed by IATA aims to facilitate sales and collection of ancillary services.
An electronic miscellaneous document (EMD) a universal solution to handling ancillary fees, simplifies technology processes for participants of air carries market. Using IATA's electronic miscellaneous document (EMD) standard will also help take the remaining paper out of the airline ticketing processes and thus increase airlines revenue.

At the present time Sirena Travel GDS issues EMD-S (EMD Standalone). EMD-S is used independent of an e-ticket, the documents is issued und used regardless of the flight segment.

Technology is available in the systems:

In the TCH session: ATSS Participating Airlines (Transportation Clearing House)
In airlines session*:   "S7 Airlines" (S7), "Somon air" (4J), "Alrosa" (6R)
* The service is to implement for the airlines hosted their resources in inventory system "Sirena-2000" and in other systems as well.

EMD-S are issued:

In the TCH session:
- Charges/fees the air carrier set in case of flight cancellation, changes in conditions of carriage
- Fees the agent set,
- Application for ticket refund and application for using the part of transportation
In airline session:
- Charges/fees the air carrier set in case of flight cancellation, changes in conditions of carriage

Data about  issued EMD are displayed in BSP DISH daily report (BSP Data Interchange Specifications Handbook).
Data is also to obtain through XML-service by sales information transmissions  - Online-ticket.
Data interchange specification handbook (TCH DISH) developed by TCH (Transport Clearing House) in accordance with IATA standards to provide agencies and airlines with the sales information from reservation systems.

The resulting data in TCH DISH format are designed for using in internal accounting systems. DISH has a text format, the sending of data exchange is performed with a frequency once in a day. The current version of the file, provided by  Sirena-Travel CJSC, supports  EMD transactions data.

The structure of the file format is adapted to the BSP DISH standart RET file (BSP Data Interchange Specifications Handbook).
Description of the file format is hosted in  information system of  TCH CJSC.

The file provided as to agencies that have a contractual relationship with Sirena-Travel CJSC and for sub-agents. Applications are accepted only from the Agency.

File can be provided as for agencies, who has signed an agreement with Sirena-Travel CJSC and for sub-agents as well.
Application forms are accepted only from agencies.
 

Advantages of Leonardo PSS  in comparison with international analogues

  • A wide range of available PSS-solutions built according to IATA standards and the principle of "plug and play"
  • Free consulting and free training (initial or subsequent)
  • Fast training, which does not require highly qualified personnel (thanks to the intuitive graphic interface")
  • High susceptibility to user requests for system development, mostly free.

The main distinguishing features of the inventory system Leonardo

  • Automation of many processes on account of business rules, which drastically reduces the number of routine manual operations
  • Independent scheduling and resource management
  • Developed quoting of booking classes, coupled with three algorithms for calculating the availability of seats
  • Automated passenger ticket revalidation while transfer
  • Easy access to any incoming or outgoing intersystem message (types A and B), system data or history of any action in the system
  • Intelligent queue filtering mechanisms that simplify their processing
  • Absence of a one-time (linking) or regular (traffic types A / B) payments when connecting to GDS
  • Unlimited number of switchable working windows / bookmarks
  • Booking and any of their elements are available for viewing / changing in  inventory module

System Components

The Leonardo PSS core is Leonardo's inventory system, which consists of a number of standard business processes with the highest degree of automation.

Inventory system provides:

  • flight schedule management
  • flight resource management
  • passenger transfer management
  • sales management.




DCS Astra is a modern multilingual system with a graphical user interface. The system enables passenger and baggage check-in, maintenance of the seasonal schedules, and monitoring the daily flight plan implementation. Astra, the host DCS, was developed in accordance with the IATA standards and requirements (1707, 1708), supports all types of standard messages, which provide the interaction between registration system and booking system and has full set of functions for such types of operation system.

It should be noted, besides a standard set of functions, Astra DCS distinguishes through high mobility, dependability and flexibility in application, easy adaptation of software for airports requirements and organization of interaction with the equipment and existing services. Even today software package DCS Astra includes support for different types of printers, scanners, weighing-machines.The system provides an interaction with  forecast information services, balance system WB-Guarantee, Ministry of the Interior - "Magistral", online passport and border control services.

Automated Departure Control System (DCS) Astra implements the following main function:
  • Multilevel user access control to the system;
  • Russian and English languages support (interior layout, passenger lists, codifiers, output documents,  output telegrams);
  • Introduction of seasonal schedule;
  • Introduction of daily flight plan schedule;
  • Automatic receipt of PNL and  ADL from Sirena-2000, Sirena 2.3., Gabriel and other reservation centers operating in accordance with IATA Recommended Practice 1707/1708;
  • Passenger check-in list;
  • Groups and family check-in;
  • Check-in of passengers with remarks (VIP, unaccompanied minors, invalids, special meals and etc.);
  • Registration of transfer passengers;
  • Check-in of passengers with predetermined seats;
  • NOREC and GOSHOW check-in;
  • Digital check-in;
  • Automated provision of seats taking into account the passenger wishes (at the window, aisle, at a partition, smoking, non-smoking);
  • The choice of seat on the plane cabin;
  • Graphik plane cabin;
  • Baggage check-in by type, automatic calculation of chargeable baggage;
  • Interface with electronic scales;
  • Automatic calculation of valuable baggage;
  • Proceeding and print out of baggage receipt;
  • Documents control of registered passengers;
  • Dynamic control of the limit flight loading with cargo and post;
  • Transport documents print out;
  • Telegrams sending on the route of the flight (PSM, PTM, BTM TPM) and to reservations centers (PFS);
  • Simultaneous registration several flights in the same check-in desk and one flight from different check-in desks;
  • Inspection of documents registered passengers by Internal Affairs Ministry representatives on their data base;
  • It was realized a docking of system Astra with the calculate program «WB-Guarantee" developed by the "Center for Aviation Certification";
  • Interacting with Drop Off system;
  • Interaction support with automatic departure Gates, equipped with a platform SITA CUTE.
Automated Departure Control System implements the following tasks:
  1. Preparation for registration;
  2. Passengers and lagguage check-in;
  3. Documents control and baggage receipt print out;
  4. Documentation;
  5. Automatic issuing and  telegrams sending;
  6. Archiving and statistics.
The system provides a registration of several flights in the same check-in desk and one flight from different check-in desks,  setting the mandatory control mark of Internal Affairs Ministry before the passenger goes to boarding. After registration the system provides automatic print out of documentation, both for domestic and international flights.

The system enables view and print of:
  • Stanby list;
  • Passengers not appeared for boarding;
  • Special needs passengers;
  • Reasons the passenger has not departed.
After departure the system forms and sends the following telegrams:
  • Passenger manifest (ТРМ);
  • Special needs passengers message (PSM);
  • Passengers transfer message (PTM);
  • Baggage transfer message (BTM);
  • List of passengers departed in accordance with Inbound Passenger Final Sales (PFS).
Astra DCS provides the archiving:
  • Data of flight departures/dates, and data storage for up to 3 years;
  • Storage the main operations journal which indicate user, workstation and moment of realization.
Based on archival data, the system provides:
  • Searching the passenger by the name or tag number (up to 3 years);
  • Passengers check-in processing control with time indication of all proceeding and the agent name;
  • View and print:
- Work statistics on particular agents;
- Statistics of passengers and baggage departure over the specified period.

Astra DCS is certified for the use on public platform:
  • SITA CUTE;
  • ULTRA CUSE;
  • ARINC iMUSE/vMUSE;
  • RESA CREWS;
  • AIRIT EASE;
  • SITA CUSS (self-registration kiosks platform)
To expand the services the following solutions were developed and successfully used:
All improvements to modernize the software, implementation of docking with airport systems and equipment, as well as all work associated with changes in output and accompanying documentation are carried out in a very short period of time and included in the monthly fee for the system maintenance .
At present Astra DCS successfully operates in more than 150 airports in Russia, CIS states and abroad. More than 1 million passengers monthly are registered in Astra DCS and more than 30 thousands flights are processed.
With questions regarding using Astra DCS, please contact the Commercial Directorate of Sirena-Travel CJSC, Tel. +7 (495) 782 13 15 (ext. 446)
or  per Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Connection to Sirena GDS


The advantages of using the Sirena-Travel terminal for Agents in Germany and Ukraine.


In 2010, Sirena-Travel joined BSP Germany and in 2013 BSP Ukraine, which enabled sales of tickets issued on the ticket stock of BSP Germany and Ukraine. We are pleased to tell you about the new opportunities and advantages of using Sirena-Travel system.

The advantages of working with Sirena-Travel GDS for Agents in Germany and in Ukraine:
  • Sirena-Travel GDS allows the sales of tickets on all the carriers in Russia and CIS countries, as well as most international airlines.
Many airlines in Russia and CIS states allocate their capacity of seats in the inventory system Sirena 2000 and are therefore not available for booking in other international reservation systems such as Amadeus, Sabre, etc.
  • Many airlines distribute only part of their tariffs to the international reservation systems, and only for certain countries. Whereas, in Sirena-Travel reservation system the access to the complete inventory of flights and fares of the Russian airlines and airlines of the CIS countries is ensured.
  • We offer the possibility to book additional, complementary products, such as tickets on Aeroexpress trains, carrying passengers between Moscow and all central airports - Vnukovo, Domodedovo and Sheremetyevo. Besides, the system allows booking travel insurance policies, issued by Alfa Insurance, through the terminal or on the website.
Application for Sirena-Travel GDS terminal

If you wish to apply for Sirena-Travel Terminal, please read the information below. For further questions please contact us at +4969768073718 or per email: This email address is being protected from spambots. You need JavaScript enabled to view it.
In order to connect to Sirena-Travel Global Distribution System (GDS) in Germany, the Agent needs to
  • be accredited in IATA BSP Germany (International Air Transport Association)
  • and/or sign a direct agreement with one or several airlines, and become the airlines' direct agent

After the accreditation procedures and signing the relevant agreements with BSP or the airlines, the Agent should contact  Sirena-Travel CJSC under the tel. +4969768073718, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. to request the Agency Agreement.

In order to connect to Sirena-Travel Global Distribution System (GDS) in Ukraine, the Agent needs:
After the accreditation procedures and signing the relevant agreements with the airlines, the Agent should contact  Sirena-Travel CJSC under the Tel. +7 495 940-61-40, fax: +7 495 782-01-54 (64) to request the Agency Agreement.
In signing the Agency Agreement, JSC Sirena-Travel offers a range of terminals, from which the agent can choose technology addresses, and needs to send a request to IATA BSP, or Airlines for registration in the required session. The code of sales location will therefore be assigned by the settlement system or by the airlines. Then Sirena-Travel technical service will send a Sirena-Travel GDS terminal emulator to the address provided by the Agent.
Apart from the direct mode of Agent connection to Sirena-Travel GDS, a subagent interaction is a possible option. In this case, accreditation in IATA BSP is not required. One needs to sign a subagent contract with an agent who already has the required accreditation and signed up the contract with Sirena-Travel. All legal, financial, and organizational issues are to be solved with the Subagent.

User Manual Sirena Terminal

Instructions on the installation of Sirena-Travel Terminal can be found under the link.

 Agreement on connection of the terminal to Sirena-Travel GDS

According to the agreement, the Contractor shall provide the Agency's Terminals with access to the air carrier seat resource placed in the CRS and produced to GDS for the purpose of seat reservation in the CRS with application of the facilities of GDS. You can download the Agreement here.

Terminal user guide and more

The Terminal User Guide for Agents working in Sirena-Travel GDS system is available under the link. 
Information on electronic ticketing and different operations with tickets in Sirena-Travel GDS system can be found in the following files: ticketing.pdf,eticketing.pdf
All information for travel agents, including manuals, tutorials, user guides and other materials in the Russian language, can be downloaded on our Russian Website.

Contact


If you have any questions, comments or concerns regarding connection to Sirena-Travel GDS in Germany, please use the information below to contact us:

Sirena-Travel GmbH
Savignystraße 49
60325 Frankfurt
Germany

Tel: +4969768073718
Fax: +496974309099
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In order to connect to the Graphic Terminal "Web.Pointer" for scheduled flights booking, the Agent needs to:

be accredited in the air transport settlements system:
- TCH (Transportation Clearing House)
-  IATA BSP (International Air Transport Association): in this case it is required to sign the relevant agreements with the airlines-members of BSP Russia.
 and/or sign a direct agreement with one or several airlines, and become the airlines' direct agent or to become a sub-agent of already accredited in TCH or IATA BSP agent who has  a direct agreement with airlines
After the accreditation procedures and signing the relevant agreements with airlines, the Agent should contact  Sirena-Travel CJSC:
Savignystraße 49
60325 Frankfurt
Germany

Tel: +4969768073718
Fax: +496974309099

Install Sirena –Travel GDS Terminal.Change over the Graphic Terminal "Web.Pointer" by pressing the button in menu interface  Sirena-Travel Terminal.

In signing the Agency Agreement and relevant Agreements,  Sirena-Travel CJSC offers a range of terminals, from which the agent can choose technology addresses, and needs to send a request to IATA BSP, TCH or Airlines for registration in the required session. The code of sales location will therefore be assigned by the settlement system or by the airlines. Then Sirena-Travel technical service will send the Sirena-Travel GDS terminal emulator to the address of the agency.
Apart from the direct mode of Agent connection to Sirena-Travel GDS, a subagent interaction is a possible option. One needs to sign a subagent contract with an agent who already has the required accreditation and signed up the contract with Sirena-Travel. All legal, financial, and organizational issues are to be solved with the Subagent. The agent provides you with My Sirena solution and terminals Sirena-Travel GDS.

Connection to MySirena Agency system

Acquisition an Access right to the system
Install the updated version of the Terminal GDS "Sirena-Travel"
  • Request sending to become the system access
  • Creating an agency profile *
  • Creating an administrator account *

Description in subagent system

  • Sending request for a subagents terminals description
  • Terminal deskription* 
  • Creating a subagent profile with reference to the agent *
  • Insertion to the profile information about agreement between subagent and agent *
  • Creating an account of administrator’s subagent *
*  The works will be done by JSC Sirena-Travel during 2 working days after the request receipt.

In order to connect to WS– Gate service, the Agent needs to:
  • be accredited in the air transport settlements system:
- TCH (Transportation Clearing House)
IATA BSP (International Air Transport Association): in this case it is required to sign the relevant agreements with the airlines-members of BSP Russia.

and/or sign a direct agreement with one or several airlines, and become the airlines' direct agent or to become a sub-agent of already accredited in TCH or IATA BSP agent who has  a direct agreement with airlines

After the accreditation procedures and signing the relevant agreements with airlines, the Agent should contact  Sirena-Travel CJSC to request the Agency Agreement and Additional Agreement for booking services and air carries sales through  XML  WG-Gate booking system:

Sirena-Travel GmbH
Savignystraße 49
60325 Frankfurt
Germany

Tel: +4969768073718
Fax: +496974309099

After signing the Agency Agreement and relevant Agreements,  Sirena-Travel CJSC offers a range of terminals, from which the agent can choose technology addresses, and needs to send a request to IATA BSP, or Airlines for registration in the required session. The code of sales location will therefore be assigned by the settlement system or by the airlines.

Access to the Sirena Travel GDS through XML WS –Gate provided by Web Help service Sirena-Travel CJSC. The testing of operating system is free of charge.

In order to be connect to FORS system, the Agent needs to: 
be accredited in the air transport settlements system:
- TCH (Transportation Clearing House)
IATA BSP (International Air Transport Association): in this case it is required to sign the relevant agreements with the airlines-members of BSP Russia.
  • and/or sign a direct agreement with one or several airlines, and become the airlines' direct agent or to become a sub-agent of already accredited in TCH or IATA BSP agent who has  a direct agreement with airlines
After the accreditation procedures and signing the relevant agreements with airlines, the Agent should contact Sirena-Travel CJSC to request the Agency Agreement and Additional Agreement for booking services and air carries sales using FORS:

Sirena-Travel GmbH
Savignystraße 49
60325 Frankfurt
Germany

Tel: +4969768073718
Fax: +496974309099

After signing the Agency Agreement and relevant Agreements, Sirena-Travel CJSC offers a range of terminals, from which the agent can choose technology addresses, and needs to send a request to IATA BSP, or Airlines for registration in the required session. The code of sales location will therefore be assigned by the settlement system or by the airlines.
Access to the Sirena Travel GDS through FORS internet-system provided by Web-Help service Sirena-Travel CJSC.  The testing of operating system is free of charge.
 
Agency  is a system designed to provide IT support for services delivery processes by travel agencies, its sub-agents, and corporate customers through software complex Sirena-Travel.

The functions:
  •  Management of own consoles- and sub-agents consoles system;
  •  Control user access to services, including agency and subagents users, blocking / unblocking of consoles;
  •  Implementation of corporate details entry and storage, sales offices, points of sale, consoles,  employees and company operators;
  •  Management of sub-agents and corporate clients network through an advance-fee loan scheme and sub-agents accounts;
  •  Account activity reporting.

 In order to connect to the "Agency" system the agency has to:

  • install the terminal  Sirena-Travel GDS, the version not lower than 1.54b (Rev.1)
  • send an Applications for getting access to "Agency" to contracts department under E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: +7 (495) 782-13-15, ext.435;
  • create an Agency profile *;
  • create an  administrator account *;
  • send on Application of subagents description (E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: +7 (495) 782-13-15, ext.435);
  • descripe a Sub-agents consoles in Sirena-Travel GDS*;
  • create a subagent profile with reference to the agent;
  • add an  information about the contract between the agent and the subagent to the profile;
  • create an account of subagent administrator.
* Works are carried out by specialists of Sirena-Travel CJSC.
This system is a special application of Sirena – Travel GDS based on XML protocol use, which enables to build request and to interpret GDS responses on a website. Using this system, customers create their own on-line services reservation and registration of passenger air transportation on scheduled and charter flights.

Sirena Travel CJSC offers a special functionality for charter flights booking and E-ticket issuing.  Internet - booking engine FORS enables to transform agency website from information resource into a powerful and flexible direct sales tool.

The main function of the system:

 -Providing with information about transportation, seats availability on the chosen route, and their costs according the categories of passenger and agency fees in real time;
- Reservations of chosen air  transportation;
- Acquisition and desplay of reference data;
- Authorization and control of user’s access;
- Notification to concerned parties about created reservations;
- The ability to manage booked transportation and user's personal data through your personal account;
- Transfer data about payment of booked transportation to reservation system;
- E-ticketing through TCH, BSP, airlines session;

The system includes the following software modules:


• Reservation module;
• Reference module;
• Module management configuration system.

There are two operational modes of the Internet-modules in the system:

1) Airlines mode works only with information of certain airline; 
2) Agency mode works with information of all airlines, whose resource is available in Sirena Travel GDS.

BACK OFFICE is a system created for dataware of online - booking modules, for managing configurations of operations with bookings created by these modules for receiving reports.
System  BACKOFFICE has two types of users for the company employees, that owns the website with integrated online – booking module:

There are two user-defined type in BACK OFFICE system:


1)  Site Admin 
2)  Site Manager
BACKOFFICE tools:

• Control access right to administrating and operating of sales site;
• Flexible booking script configuration, indicate the the operating stages  for site users;
• Managing availability of tariffs at online sale;
• Total integration with e-ticketing technology ETS Sirena-2000;
definition of functional for offices  that issue tickets, possibility of programming such features as delivery and additional fee collection is available;
•Integrated into sole interface monitoring program of reservations, created on the site. Provides the reservation's status tracking, high quality guarantees of passengers service, avoiding of any error situations;
• Online efficiency,  easy access to the sales statistic via website;
• Forms of payment: cash, credit card, invoice and connection to other payment types, such as "e-money";
• Easy creation a multi-language versions of website.

Procedure of commissioning of internet - booking engine FORS 

1) Conclusion of Agreement or of Supplementary Agreement with Sirena-Travel CJSC,
2 ) Terminal connection to Sirena-Travel GDS using XML-gate,
3) The software module acquisition,
4) Installation the required software on a web-server,
5) Set up of configuration file,

6) Acquisition of site administrator access to the specialized resource www.sirena-travel.ru/backoffice/

7) Setting the website parameters on a dedicated resource www.sirena-travel.ru/backoffice/.

Web - pages of your online booking website can be located both on the client technical resources and on the process platform Sirena-Travel. In the latter case, Sirena-Travel guarantees high availability and high quality support of your internet service. This service is optional and available for an additional charge.

Advantages of  hosting services:

• Powerful server involves: high processing speed,
• Lack of communication problems in the integration with Sirena-Travel GDS,
• Two independent Internet - providers, which increases the the service accessability, 
• Our support: software configuration, availability monitoring, 
• Versions updating at client discretion (either / or)
- Automatic installation
- On request
• No need purchase equipment,
• Cost saving on employees payment,  who are skilled  in applied technology,
• Skilled staff of  Sirena-Travel CJSC.

If you have any questions regarding Internet - booking engine FORS application, please contact commercial department Sirena-Travel CJSC per Tel. +7 (495) 782-13-15 or under E-mail: 

 This email address is being protected from spambots. You need JavaScript enabled to view it.



If you have any questions concerning Internet - booking engine FORS support, please contact our call-center per Tel. +7 (495) 363-32-67 - from 8:00 till 20:00 (Moscow time). E-mail:This email address is being protected from spambots. You need JavaScript enabled to view it.

Please specify in your mail the website URL (ID site), online client ID and your contact details.
 
Sirena-Travel, a leading Russian distribution system, and Travelport, a provider of a wide range of services to companies that conduct business in the international tourism industry, have signed an innovative strategic agreement that involves the creation of a new unique resource called Sirena-Travel International. Two travel industry technology leaders have agreed upon a strategic partnership in order to expand opportunities for the sale of international air transportation in the Russian Federation and to provide a wider distribution for foreign airlines in Russia.

With the help of Sirena-Travel International more than 17,000 agency terminals, including more than 11,500 terminals of agencies accredited in Air Transport Settlement System (ATSS), became an opportunity of easy and cost-effective access to the content of international airlines around the world, provided by Travelport. Sirena-Travel users, which implemented terminals of international reservation systems for sales of international travel content, can now avoid additional expenses associated with the use of other GDS terminals.

Sirena-Travel International system involves the use of all existing mechanisms of searching and booking of tickets, including interlining, electronic tickets issuance and payment, as well as reporting, with all processes based on the familiar platform Sirena-Travel. The costs of training Russian speaking users are minor, since the access to the international air travel content is granted through the familiar Sirena-Travel interface in Russian and with the usual set of commands.

Sirena-Travel International project provides international airlines that collaborate with Travelport, operating two platforms - Galileo and Worldspan, with an opportunity of a wider distribution in the Russian Federation. The distribution is accomplished through a network of travel agencies that implement Sirena-Travel terminals, and total over 7,000 points of sale across the Russian Federation, including small regional agencies that previously lacked the opportunities to sell international travel content.

The launch of the international resource took place in January 2011, the launch of the project in a neutral session of GDS Sirena-Travel was in July 2011.
In addition to the implementation of Sirena-Travel International project, the alliance partners are also considering the possibility of promotion of mechanisms to increase the operation efficiency of the Russian airlines through a series of new joint technology solutions. One of these solutions is the Travelport gateway of electronic ticketing that Sirena-Travel can offer to Russian airlines even today. The gateway allows airlines to implement the e-ticket interline technology.

Nowadays more than 300 agencies are selling successfully international air transportation of more than 90 foreign airlines through the GDS Sirena-Travel.

Sirena-Travel CJSC is a leading Russian distribution system and provider of technology solutions for the participants of the tourism industry: travel agencies, airlines and airports. Besides, the company operates the subsystems of sports and entertainment events ticket booking (e.g. football match of Premier League),  rail carrier, insurance and MTPL policies sales.

The company operates Sirena-Travel GDS, the distribution system. More than 18 000 terminals of travel agencies and airlines are connected to Sirena-Travel GDS through 7000 air tickets sales locations in Russia, CIS and abroad, ensuring flight reservations and sales of nearly 500 agencies.

Sirena-Travel CJSC is accredited for selling air tickets on "neutral" forms of the Transport Clearing House (TCH *), forms of airlines and in the international standard form BSP **.

Sirena-Travel GDS provides the access to the resources of all Russian and CIS air carriers and airlines with scheduled flights.

Besides, there are a lot of additional solutions, Sirena-Travel CJSC offers to travel industry professionals: online booking and ticket sales, including sales through the web sites of travel agencies and airlines, statistics services,  sub-agency network management and more.

Of particular interest is selling of non-aviation services: issuance of insurance policies "Alfa Insurance",  "Aeroexpress" tickets and train tickets.

The main priority of Sirena-Travel CJSC is providing of high quality services for all the major participants of the aviation market.  Sirena-Travel GDS offers to airlines a wide range of solutions for the following objectives: the control of seat recourses and passengers'loyalty, revenue system management, aircraft fleet management.

For airports the Automated Departure Control System (DCS) Astra was designed, which is installed nowadays in more than 150 airports in Russia, CIS and abroad.

There is a customer’s service supported by technological and technical call-centers (works 24 hours), specialized departments for airlines, airports and agencies, which is advising you on all your products, services and solutions.
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*The Transport Clearing House has been established by the airlines of Russia and CIS under regulatory instruments of the Department of Air Transport (DAT) of the Ministry of Transport of the Russian Federation with the cornerstone mission of ensuring revenue settlement among carriers and agencies in the transitional market environment.
**BSP is a system designed to facilitate and to simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents, as well as to improve financial control and cash flow for BSP Airlines.


Dear colleagues!

You are  invited to participate in seminars held by Sirena-Travel in Moscow and Russia regions.

Our seminars will feature presentations of new opportunities of Sirena-Travel GDS. Participants will get answers on their requests  and recommendations concerning booking of air transportations and non-aviation content.

We intend keeping our tradition to hold seminars in partnership with air carries whose content is available in Sirena-Travel GDS.

Moscow – seminars will held in Sirena-Travel CJSC  Moscow  office. Address is 37 build 12, Leningradskiy prospect, Moscow. Dates will be announced additionally. 
Announce of seminars are published in our Website.
Please send your suggestions to This email address is being protected from spambots. You need JavaScript enabled to view it..

Instructions for agencies


With best regards,
Sirena-Travel CJSC

Dear colleagues!

Thank you for your interest to the products and solutions Sirena – Travel CJSC. Here you will find a connection description for airlines, agencies and airports. For passengers there is an information about  MyAirlines service. We hope this information will help and provide the most convenient connection.
If you have any questions, we would like to help and advice you. Please use the information below to contact us:

Tel:  +7(495) 782-13-15 (Moscow) or under e-mails:  

For agencies:  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For airlines:   E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For airports:  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

In connection to Sirena-Travel solutions you will be provided with full technical, technological and information support.
In rubric “Instruction”  is to download detailed information about the technical requirements for equipment, installation instructions, and training materials (please note that all instructions and materials are in Russian language).

In our website you will find also detailed description of all Sirena-Travel products for aviation industry.

Respectfully yours,


Team of  Sirena-Travel CJSC
«Сирена-2000»

Система «Сирена–2000», компонент «Inventory», программный комплекс, разработанный для хранения и управления ресурсом мест и тарифной информации авиакомпании. Управление ресурсами возможно  как с помощью графического англо-русскоязычного решения «GUI», или с помощью ввода командных запросов в Терминал системы  «Сирена – 2000».
«Сирена – 2000» включает в себя:
· Нормативно-справочную базу данных,
  • Тарифную базу данных, включая данные о сборах авиакомпании,
  • Управление различными типами доступов к управлению ресурсом и продаже,
  • Создание  информации о графике движения рейса, в том числе со сложными, многоплечевыми маршрутами, включая блоки маркетинговых перевозчиков,
  • Управление подклассами (самостоятельное  или путем взаимодействия с системой управления доходами),
  • Поддержку стандартных алгоритмов управления подклассами (нестинг),
  • Управление выделенными блоками мест (спецброни),
  • Контроль весовых параметров воздушного судна,
  • Макеты самолетов,
  • Списки пассажиров с различным масштабированием данных,
  • Поддержку работы контрольного центра авиакомпании (очереди),
  • Возможность управления состоянием классов бронирования: открыт/закрыт/по требованию/на листе ожидания,
  • Автоматизированную пересадку пассажиров с отмененных рейсов,
  • Возможность автоматизированного управления спецуслугами,
  • Оперативное формирование статистических данных по использованию хранимого ресурса (сводки),
  • Взаимодействие с внешними GDS (Amadeus, Sabre, Galileo/Appolo, WorldSpan); CRS ,  DCS
  • Создание стыковочных, в том числе сложных маршрутов с участием нескольких (до 4-х) перевозчиков,
  • Контроль двойников,
  • Длительное (до 3 лет) хранение архивной информации по работе центра авиакомпании, включая данные о пассажирах.
Также система «Сирена – 2000» предоставляет  авиакомпаниям следующие технологические возможности:
·Реализовать международную технологию продажи пассажирских перевозок с учетом сложившейся внутренней специфики;
·Поддерживать два языка при билетооформлении (русский и английский);
·Управлять своими ресурсами и проводить независимую тарифную политику;
·Реализовать следующие принципы построения ресурса:
-Возможность раздельного ведения расписания и ресурсов,
-Возможность внесения дополнительной информации по рейсу,
-до 26 различных подклассов в соответствии с международной практикой,
-Возможность жесткого квотирования на подклассе,
-Возможность использовния комфортного подкласса,
-Возможность автоматического открытия/закрытия продажи на подкласс,
-Четыре различных алгоритма управления наличием мест на подклассы (раздельный, раздельный с ограничениями, сетевой, пороговый),
·Осуществлять продажу мест  с номерами и  без конкретных номеров;
·Разрешать или запрещать изменение    имени/фамилии в PNR;
·Реализовывать концепцию единого рейда;
·Использовать отдельный механизм спецброней: с конкретными местами и без, кодов спецброней по конкретной авиакомпании,  автоматическое или ручное снятие спецброни;
·Создавать многозвенные стыковки (до 4) и назначать стыковке псевдо-номер рейса;
·Осуществлять контроль наличия мест (сторож на рейде);
·Формировать лист-ожидания, осуществлять контроль его величины и получение статистики;
·Измененять статусы и квоты на рейде с изменением времени до вылета;
·Автоматически формировать в распределительную систему «Сирена-Трэвел» специальные телеграммы при вводе и изменении тарифной и нормативно-справочной информации;
·Учитывать требования пассажиров о специальном обслуживании (ручное и автоматическое подтверждение);
·Формировать списки пассажиров для Систем Управления Отправками (в адрес SITA, в сеть «Сирена 2.3» и «Сирена-3» и на E-mail на кириллице или в латыни);
·Формировать списки пассажиров для программ по контролю миграции населения;
·Передавать итоговую информацию по результатам продажи для Системы Управления Доходами авиакомпании.
Авиакомпания может выбрать два варианта использования возможностей АС Сирена-2000:
Построение центра бронирования на своей площадке.
Использование возможностей мультихостового центра, размещенного на площадке ЗАО Сирена-Трэвел (ЦБА МОС).
Первый вариант предполагает приобретение компанией соответствующего оборудования, инсталляцию на КТС программного обеспечения Сирена-2000, организацию круглосуточных технических и консультационных служб поддержки и соблюдение иных требований Положения ЗАО ТКП об аккредитации ЦБА.
Второй вариант представляется наиболее целесообразным по нижеизложенным причинам:
Технические характеристики:
АС «Сирена-2000» (Московский ЦБА) построен в соответствии со стандартами и протоколами ИАТА. Центр сформирован по принципу мультихоста: в нем размещен ресурс 36авиакомпаний. Центр находится в г. Москве и функционирует в круглосуточном режиме (24 часа в сутки, 7 дней в неделю).
Промышленная эксплуатация АРС «Сирена-Трэвел» организована на базе нескольких серверов приложений и баз данных, которые выполняют задачи обработки запросов и хранения данных заказов, продаж, тарифной информации. Использование высокопроизводительного и надежного серверного оборудования, систем хранения позволило в 2012 году обеспечить коэффициент готовности системы на уровне 0,997 с производительностью, превышающей  сотни запросов/сек.  
PNL (Passenger Name List) contains data about passengers on a certain flight, booking class, transport documents numbers, remarks of special services and other related information. PNL is designed to send information to the passenger registration system (DCS) of certain airport till certain flight check-in begin at that airport.

ADL (Additional Name List) contains information about the changes in PNL and data about passenger’s number at the moment the list was formed.
PNL / ADL are formed in inventory system  "Sirena-2000" meet the IATA standards (IATA Resolution 1707/1708) and can be received and processed by any passengers registration system which meets the international standards.

PNL / ADL sending is possible to a several addresses and through various network paths, including enforced path SITA and ARINC.
Inventory system "Sirena-2000" enables to set the frequency of PNL reporting and sending for any time before departure the Airlines needs. Recommended time of  PNL sending - 24 hours before departure. ADL sending is proceeding in proportion to booking information changes in inventory system in seating sales and refund.
Давайте разберемся, что же такое «Авиа+»

«Авиа» – это продажи агентства через АРС «Сирена-Трэвел» в сеансе ТКП.  Стандартный процесс продажи авиаперевозок и стандартная процедура взаиморасчетов

«Плюс» – это возможность работы с контентом тех перевозчиков, чьи авиаперевозки раньше можно было продать только через другие GDS и только имея аккредитацию BSP России. Плюс  является логическим продолжением совместного проекта ЗАО «Сирена-Трэвел» и компании Трэвелпорт – проекта под названием Сирена-Трэвел Интернешнл.

Для агентства в целом «плюс» является расширением возможностей. Не выходя за рамки АРС «Сирена-Трэвел» и сеанса ТКП, агентство получает расширенный авиаконтент, состоящий из объединенных вариантов тарификации авиаперевозок, полученных  через АРС «Сирена-Трэвел»  и GDS Galileo.

Нет необходимости аккредитовываться в двух системах взаиморасчетов, Нет необходимости  устанавливать в офисе несколько систем бронирования. Достаточно быть аккредитованным в ТКП и иметь в своем офисе пульты АРС «Сирена-Трэвел»

Для оператора «плюс» выражается в том, что в рамках одного сеанса ведется продажа билетов на рейсы авиакомпаний, как аккредитованных в ТКП, так и не аккредитованных в этой системе взаиморасчетов.

Происходит автоматический выбор бланка. Система автоматически выбирает правильный бланк.

Автоматическое применение комиссии. Мы с вами прекрасно  знаем, что в сеансе ТКП комиссия применяется автоматически. Не нужно держать в голове, какую комиссию применить к забронированной  перевозке. Теперь и  при продаже перевозок авиакомпаний, участниц BSP России в рамках проекта Авиа плюс размер комиссии применится автоматически.

И, наконец, Служба поддержки АРС «Сирена-Трэвел». При выполнении вторичных операций, а именно обмен и возврат,  по билетам, проданным в рамках проекта Авиа плюс, т.е. по вариантам, полученным из GDS Galileo, наша служба поддержки берет на себе расчет и оформление вторичной операции. И это не смотря на то, что бронирование и продажа авиаперевозки была осуществлена с использованием АРС «Сирена-Трэвел» в рамках сеанса ТКП.

Три основные составляющие «Авиа+»:
  1. Недавно разработанный новый алгоритм поиска и выдачи вариантов перелета.
  2. Терминал ГРС-«Просто!».
  3. Служба поддержки АРС «Сирена-Трэвел».

Здесь Вы найдете информацию, которая поможет Вам начать пользоваться новыми возможностями.

The system of prompt ticket sales reporting (hereinafter referred to as Online-ticket systems) is designed to automate the processing of financial information and accounting operations with tickets (sale, exchange, refund, etc.) in real time.

When an agent performs operations with a ticket or an insurance policy, the data for Online-ticket system’s server is compiled in Sirena-Travel GDS. The server then generates and stores an XML message that will be sent to the client application run in the agency. The client application of Online-ticket system receives the message and creates a file that is processed by the agent’s software for accounting of sold tickets (sales transactions).

The software for client application of Online-ticket is normally installed in the agency or sub-agency. There are software versions for Windows and GNU / Linux platforms.


The solution of providing statistical information to the users of Sirena-Travel services.

System "Statistics" provides with information about reservations made in Sirena-Travel GDS, insurance policies "Alfa Insurance" and "Aeroexpress“ tickets issued in Sitena-Travel GDS, XML-gateway data.

Received on-line data can be used for monitoring of current situation, operating activity analysis of organization and its departments. The optimal parameters set of the "Statistics System” enables to generate  reports relevant for your company. The summary tables are created in different formats - HTML, EXCEL; the system enables to generate graphical summaries too.

Service is available on a twenty-four hour basis. The cost is included in the monthly fee for the consoles.
Access to the service "System Statistics" can be given as for agencies that have a contractual relationship with Sirena – Travel CJSC, and for the sub-agent as well. Applications are accepted only from the Agencies.

NEMO B2B is a user interface that provides access to Siren-Travel GDS reservation system for the sale of aviation and railway transportation.

There is also access to the Travelport (Galileo) booking system for the sale of air tickets of foreign carriers, the list of which is published under the link.

Functional NEMO B2B allows you to perform search queries of aviation content:

  • search by specific dates and by calendar,
  • search by flight schedule
  • search for simple and complex compound flights
  • search for specific and neighboring departure / arrival airports
  • search for tariffs for different categories of passengers (adults, children, babies, elderly, youth, etc.)
  • search by different booking classes
  • parallel search economy + business, direct + transfer
  • search with additional preferences

The result of the flight search is displayed in visual form in the grouped form. The functions for sorting and filtering the results data are available.

It is also possible to display the flights in a tabular form. For additional information the system allocates important information (transfer, interlining, terminal change, etc.):

  • Tile or list presentation
  • Changeable sorting of results
  • Fast dynamic results filters with the ability to instantly recalculate prices
  • Comparison table of flights
  • Built-in form of changing search criteria
  • The functionality of choosing the best combination of flights
  • Display results in any currency
  • List of flights from recommended airlines
  • Information about the seats availability, long interlining, terminal changes, arrivals on the next day

Access to railway content in NEMO B2B provides the agency with complete information on available trains for booking, time of departure and arrival, travel time; access to a detailed travel schedule with all stops.

The system displays the sign of electronic registration on the train and informs about special conditions of travel. A wagon scheme is also available.




Leo CRM is a system for managing customer relationships and improving the quality of the implementation of airline services.
The system automates passenger loyalty management processes by collecting and storing information about the client, his preferences and the history of interaction with him.

Leo CRM helps to build a competent dialogue with passengers by providing them with a high level of service.
Recorded data about the client and his preferences allow the airline to make personalized offers, thereby "retaining" and "developing" its passenger, expanding the scope of services offered.

A passenger who receives a personalized offer for a significant event or a notification reminding him of check-in times or the need for another action before or after the flight feels like a VIP client of the airline.

System interface

The Leo CRM system interface is simple and intuitive for the user.

Collecting information for building a "Passenger Profile"

The system automatically generates a "Passenger Profile" by loading his data into a personal card from the Leo PSS Inventory System, ETS Electronic Ticket Server and DCS Astra (Departure Control System "Astra").
If necessary, add additional information about the passenger to the profile Leo CRM will allow you to manually add to the card.

The system accumulates information about the client and forms a consolidated profile, including:

• personal information about the passenger;
• the number of flights made;
• total cost of air tickets;
• information about wishes and interests;
• preferences for flights, service classes, seats in the cabin, additional services;
• participation in loyalty programs;
• data on payments for tickets and services, exchanges and refunds.

Creation of groups of passengers

The system allows you to combine passengers into groups by creating both simple and complex integration rules, for example: by destination or cost.

The creation of groups of passengers can be done at different levels:
- order,
- segment,
- on the ticket coupon.

Leo CRM capabilities allow you to group customers according to their importance to the company and determine their rank.
The functions of the system provide maintenance of the history of actions and automatic segmentation of passenger profiles according to the parameters specified by the airline.
Thus, the passenger receives a personalized service.

Personal offers and promotional codes

Promo codes can be assigned to a passenger automatically after determining his rank after grouping according to the specified parameters. This gives the passenger the opportunity to receive a truly personalized discount or benefit.
The promo code is filed in the tariff system and it also checks for its availability.
Leo CRM allows you to create truly personalized offers, which increases passenger loyalty and stimulates their interest in the airline's offers, fares and additional services.
Focusing on the needs of the passenger increases the competitiveness and efficiency of the carrier's commercial activities.

Passenger notification
The passenger is notified automatically using the function of sending by e-mail or SMS.
The airline can determine any events for which it is necessary to send messages and independently configure automatic sending of messages.

Reporting
The file with the generated report can be uploaded from the system in WORD, EXCEL or PDF format.

KEY FUNCTIONS

• Automatic formation of the database
• Automatic segmentation of passenger profiles according to the specified parameters
• Creation of individual offers using promotional codes available to both all passengers and selected groups
• Using specialized templates for sending messages
• Automatic sending of messages with information on flights, promotions and personal offers to selected passengers or groups of passengers.

In 2007 the Russian aviation market is very quickly developed. As result there was a need to proceed reservations and ticketing through airline websites and online stores of major agencies.  According to need the directory of Sirena-Travel CJSC decided set up their own payment services provider focused primarily on "aviation" specificity. The company "International processing systems" was established  in 2012, which engage  the development and support of all payment solutions for online stores.

Nowadays a lot of airlines websites ("UTair", "VIM-Avia", "Ural Airlines" and many others), as well as the largest agency online stores ("Ozone-Travel", "Agent.ru", "Aviacassa" ) use the solutions offered by the "international processing systems"
It should be noted  the unique project which enables to support e-ticketing in TCH form in agencies  online stores, performed in cooperation  with the Transport Clearing House. Implementation of this solution allows seller to reduce the costs for processing and acquiring.

The range of services provided by online stores to offer a traditional "Travel" content  is connected   with unique technology, based on a deep integration with airline reservation system - GDS (Sirena-Travel, Galileo, Sabre, Amadeus ). In addition, the processing system is deeply integrated with the reporting systems of services suppliers. This provides a prompt sales report, a regular payment register, automated production of fiscal documents.

The batch payment, implemented in processing system,  allows to perform selling of airline tickets, hotel content, "Aeroexpress" tickets , insurance and any other goods and services in one transaction. This reduce significantly the number of steps and, therefore, increases the site conversion. The flexible system of monitoring filters allows to  reduce the percentage of fraudulent transactions, significantly reducing companies risks.
High reliability and system security has been certified by PCI DSS and by the payment systems VISA and MasterCard.

Besides credit cards proccessing (VISA, MasterCard, AmericanExpress, JCB) there are implemented  a payments routing through E- money ("Yandex.Money", Webmoney), different payment systems ("Rapida", "Elexnet", Qiwi) and payments, implemented through the largest payment networks ("Euroset", "Svyaznoi").

All solutions are developed in accordance with industry specific, which  requires the  continuous operation of all systems and prompt processing  of a large number of transactions.

In 2012 the payments turnover approach close to 15 billion rubles, what is on the order  from 10 to 15% of the total Russian e-commerce market.
The main factors providing nowadays and in the future the continuous services increasing are:
- The steady increase of e-commerce in Russia;
- Tickets sales growth  through  the airlines web-sites;
- The demand on high-tech, secure and modern processing technology.

«Loyalty» is a modern and high-tech solution in order to build and sustain loyalty to airlines among frequent fliers and frequent selling ticket agents as well as among corporate customers. The system allows airlines to influence customer flight decision-making by encouraging customers and ticket agents’ loyalty in order to maximize flight revenues.
Loyalty system enables airlines to attract new and retain existing customers, improve service quality and meet market requirements.
Loyalty system collects all data about a customer's, what help to create a current loyalty program, effective affiliate programs.
Keeping record of service users, setting up personal user parameters, customization of applications for the end-user, interaction with frequent flyers systems of airlines.
Distinctiveness of  such actions allows airline to be more successful on the competitive market, to increase profits including the selling of additional services.

Main functions «Loyalty» system includes:

  • Creation, support, and flexible modification of business rules in accordance with airline requirements to loyalty program;
  • Program member profiles storage and their updating;
  • Earn and redeem points / miles / points, monitoring of participation level;
  • Following membership activities;
  • Action advertising and marketing;
  • Reporting, required for management and case analysis, users activity and affiliate programs;
  • Different levels of access to the system, including personal cabinet access for a customer;
  • Information letter to memberships, depending on the objectives, target audience and activity in the program.
«Loyalty» system enables airlines to offer customers the most personalized service and to be more customer-centric.

The basic principle of revenue management (Revenue Management) is: "to sell the right product to the right passenger at the right time." Revenue management techniques are an optimization model based on forecasting of demand for a segment of market and targeted to determine the optimal pricing policy. Revenue management is a system demand forecasting methods and price optimization techniques.

Sirena.Revenue is a modern segment-oriented Revenue Management System for airlines, «Revenue (or Yield) Management System» (RMS). This is one of the most relevant and flexible management systems, which considerate the best practices of forecasting and optimization. That allows airlines to be more competitive, to be sensitive to any minor market changes, to evaluate the general tendency and to plan long-term development strategy.

Revenue Management Systems are key to financial stability of airlines, serving as a tool for analyzing market trends and identifying the chances of revenue growth in future. In world practice RMS solutions have been employed since 1980 and have provided airlines with a revenue growth of more than 6% according to IATA experts.

Sirena.Revenue provides the maximization of airlines' revenues from sales of air tickets by calculating the optimal sales limits for each booking class. Sirena.Revenue enables to decrease operational costs of airlines by reducing required recourses. The airline can focus on the most profitable destinations and flights and to reduce temporary routine costs.

Advantages of Sirena.Revenue:

  1. Multiple forecasting system enables Sirena.Revenue to account as seasonal changes in the flight loads as the trends in the present time. Departure flights analyse and calculation of received regularities in the future flights predictions.
  2. Determination of optimal selling volume for a transit flight. Resource optimization on segment level.
  3. Creating own scenarios of sales is possible. Automated account of competing airlines tariffs.
  4. Sirena.Revenue integrates with various inventory systems. The update information is available in three modes: regular loading (timetable), trigger (inventory system event), Online updating (user request). All the information, system engineering and recommendations are stored on system server, the company has full access to any information for any period of time.
  5. Calculation of group transportation, with the possibility to select flights and number of passengers.
  6. Sirena.Revenue has a modern and intuitive web-interface in Russian /English, no installation required and any localization possible. Due to user-help screen in real time, the system is easy to understand and requires minimum time for a personal training. Embedded cross-references system between all necessary business processes provide easy and quickly access to any applications part.
  7. Unique access system Sirena.Revenue enables to delimit users access on destinations, segments, flights, application. That will allow airlines to distribute responsibilities among staff at all levels, and to keep the necessary security level of commercial information.
  8. Flexible reports system allows to analyze all parameters of operating system, to make operative decisions.
  9. Flight Notification service (extraordinary demand, capacitance changes and etc.)

Main Functions of Sirena.Revenue:

Processing of statistical data:
  • Sales reports (Source — inventory system)
  •  Tariffs of airlines (Source — tariffication system)
  •  Tariffs of competitors (Source — GDS, the systems of monitoring of tariff information)
  •  Revenue rates (Source — Revenue Management System)
  •  Expenditure rates (Source — System for accounting of expenditures)
  • Calculation of predictions
  • Calculation of optimal sales limits
  • Sales limits management in the inventory system

Additional functions of Sirena.Revenue:

  • Calculation of the lowest price for a group flight
  • Calculation of the overbooking rate
  • Calculation of financial data of a flight
  • Management of data on own tariffs and tariffs of competitors
  • Calculation of predictions and optimization of the virtual flight

Reports:

Types of reports supported by Sirena.Revenue:
  • Reservation (information on flights reservations, capacities of aircrafts, percentage of booked seats)
  • Financial indicators (financial outcome, profits, revenues and expenditures)
  • The dynamics of booking (on a flight of a group of flights)
  • Predictions (statistics on passenger traffic on a certain flight, No-Show data, statistics on passenger load factor)
  • Departure confirmation (information after the departure of flights: No-Show data, data on passengers according to the booking class)
  • The dynamic of the average revenue rate (dynamics of uploaded data on revenue rate)
  • Individual user reports (users can create their own reports based on any report listed above)
Any report can be saved as a formed document or on filter- and / or groups-level.

Sirena-Travel CJSC offers consulting services including training and customizing Sirena.Revenue according to the business processes and individual characteristics of the airline, as well as integrating the system into the infrastructure of the customer. A smartly developed concept of revenue management (organizational structure, well-regulated management of employees involved in revenue management as well as an effective mastering of RMS) and the precise adaptation of Sirena.Revenue to this concept will provide airlines with a smart tool for the accurate calculation of the most profitable conditions of airline content sales.

DCS Astra is a modern multilingual system with a graphical user interface. The system enables passenger and baggage check-in, maintenance of the seasonal schedules, and monitoring the daily flight plan implementation.
Astra, the host DCS, was developed in accordance with the IATA standards and requirements (1707, 1708), supports all types of standard messages, which provide the interaction between registration system and booking system and has full set of functions for such types of operation system.
It should be noted, besides a standard set of functions, Astra DCS distinguishes through high mobility, dependability and flexibility in application, easy adaptation of software for airports requirements and organization of interaction with the equipment and existing services. Even today software package DCS Astra includes support for different types of printers, scanners, weighing-maсhines.The system provides an interaction with  forecast information services, balance system WB-Guarantee, Ministry of the Interior - "Magistral", online passport and border control serviсes,

Automated Departure Control System (DCS) Astra implements the following main function:
  • Multilevel user access control to the system.
  • Russian and English languages support (interior layout, passenger lists, codifiers, output documents,  output telegrams)
  • Introduction of seasonal schedule 
  • Introduction of daily flight plan schedule
  • Automatic receipt of PNL and  ADL from Sirena 2000, Sirena 2.3., Gabriel and other reservation centers operating in accordance with IATA Recommended Practice 1707/1708
  •  Passenger check-in list.
  • Groups and family check-in
  • Check-in of passengers with remarks (VIP, unaccompanied minors, invalids, special meals and etc.).
  •  Registration of transfer passengers
  • Check-in of passengers with predetermined seats
  • NOREC and GOSHOW check-in
  • Digital check-in
  • Automated provision of seats taking into account the passenger wishes (at the window, aisle, at a partition, smoking, non-smoking)
  • The choice of seat on the plane cabin
  • Graphik plane cabin
  •  Baggage check-in by type, automatic calculation of chargeable baggage
  • Interface with electronic scales
  • Automatic calculation of valuable baggage
  • Proceeding and print out of baggage receipt
  • Documents control of registered passengers.
  • Dynamic control of the limit flight loading with cargo and post
  •  Transport documents print out
  • Telegrams sending on the route of the flight (PSM, PTM, BTM TPM) and to reservations centers (PFS).
  • Simultaneous registration several flights in the same check-in desk and one flight from different check-in desks
  • Inspection of documents registered passengers by Internal Affairs Ministry representatives on their data base.
  • It was realized a docking of system Astra with the calculate program «WB-Guarantee" developed by the "Center for Aviation Certification."
  • Interacting with Drop Off system
  • Interaction support with automatic departure Gates, equipped with a platform SITA CUTE

Automated Departure Control System implements the following tasks:

1) Preparation for registration;
2) Passengers and lagguage check-in 
3) Documents control and baggage receipt print out
4) Documentation
5) Automatic issuing and  telegrams sending
6) Archiving and statistics.

The system provides a registration of several flights in the same check-in desk and one flight from different check-in desks,  setting the mandatory control mark of Internal Affairs Ministry before the passenger goes to boarding. After registration the system provides automatic print out of documentation, both for domestic and international flights.


The system enables view and print of:
  • Stanby list;
  • Passengers not appeared for boarding;
  •  Special needs passengers;
  • Reasons the passenger has not departed.
After departure the system forms and sends the following telegrams:
  • Passenger manifest (ТРМ);
  •  Special needs passengers message (PSM);
  • Passengers transfer message (PTM);
  •  Baggage transfer message (BTM);
  • List of passengers departed in accordance with Inbound Passenger Final Sales (PFS).

Astra DCS provides the archiving: 
  • Data of flight departures/dates, and data storage for up to 3 years;
  • Storage the main operations journal which indicate user, workstation and moment of realization.
Based on archival data, the system provides:
  •  Searching the passenger by the name or tag number (up to 3 years);
  • Passengers check-in processing control with time indication of all proceeding and the agent name;
  • View and print:

- Work statistics on particular agents;
- Statistics of passengers and baggage departure over the specified period


Astra DCS is certified for the use on public platform:

  • SITA CUTE;
  • ULTRA CUSE;
  • ARINC iMUSE/vMUSE;
  • RESA CREWS;
  • AIRIT EASE;
  • SITA CUSS (self-registration kiosks platform)

To expand the services the following solutions were developed and successfully used:
  • WEB-application for self check-in on air carrier official website;
  • The application for self check-in kiosks.

All improvements to modernize the software, implementation of docking with airport systems and equipment, as well as all work associated with changes in output and accompanying documentation are carried out in a very short period of time and included in the monthly fee for the system maintenance .

At present Astra DCS successfully operates in more than 150 airports in Russia, CIS states and abroad. More than 1 million passengers monthly are registered in Astra DCS and more than 30 thousands flights are processed.

With questions regarding using Astra DCS, please contact the Commercial Directorate of Sirena-Travel CJSC, Tel. +7 (495) 782 13 15 (ext. 446) or  per Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Sirena-Travel CJSC a Russia's leading distribution system and technology provider in the air travel and tourism industry offers to Airlines a service of SMS – notifications to passengers phone number, booked their flights through Sirena-Travel GDS.

Passenger information system was established  to the Order of the Ministry of Transport of Russian Federation from 28.06.2007. № 82 "The Federal Aviation Regulations: General conditions for air carries of passengers, baggage, cargo and maintenance requirements of passengers, shippers, consignees".

The SMS sending is performed in case of change: date, time,  airport of departure, service class, flight substitution or flight cancellation.  Interactive communication of the systems - participants of the process, provides passengers with updating information.
For passengers booked their flight in Sirena-Travel GDS the service of receiving of SMS-messages free of charge. SMS sending is performed automaticall in case of changes in the order status.

The airlines provides to the service users the ability to manage the SMS sending.

Terminal emulator of Sirena-Travel global distribution system - the software component described in global distribution system "Sirena-Travel" under the unique operation address, provides in automatic mode access to airline seats resources, hosted in the air transportation booking center, by entering specialized query commands.
Sirena-Travel global distribution system (GDS) is a network of software and hardware connected to the airlines' inventory systems (Sirena-2000, Sirena-2.3, Gabriel, Sabre, or Amadeus) thus providing a ‘neutral’ display of data on flight schedules, flight availability and tariffs, and allowing travel agencies to book air transportation of great number of Russian and international airlines.

Besides, Sirena-Travel GDS provides solutions for the following objectives:

design a ‘neutral’ interface
  • standardize the automated booking procedures;
  • simplify the manegement of airlines, seat resources and fares;
  • simplify the techniques and methods technology of air transportation arrangements;
  • raise the efficiency of settlement payment procedure for air transportation services
Sirena-Travel is a sole accredited by TCH (Transport Clearing Hause) and IATA BSP automatic distribution system. Its functional characteristics meet the IATA (International Air Transport Association) requirements for distributive systems, conform to the operation standards of the leading GDS taking into account the needs and distinguishing features of Russian and CIS air transport market. Sirena-Travel GDS operation is based on the international standards for integration with the world travel and tourism infrastructure.

Sirena-Travel GDS:
  • enables seats reservations and tickets issuing at any terminal for both agents of the contracting and non-contracting airlines, irrespective of the data transfer network the terminal is connected to;
  • collects and stores the information on flight schedules, seats availability, fares and terms of their application for airlines in Russia and CIS. This data is automatically maintained in Sirena-2000 reservation centers;
  • compiles archive of all procedures, which enables the agents to use the data for writing reports, organizing settlement payments between agencies and airlines, Sirena-Travel GDS and reservation centers of relevant airlines;
  • on the basis of stored information Sirena-Travel creates a “neutral” screen, which determines the next order of the flights of all airlines in Russia and CIS:
- depending on the number of landings between origination and destination points (non-stop, transfer and connection flights),
- according to the time of departure
  • enables interactive method of reservation and  ticketing of airlines which store their resource in other inventory systems Gabriel, Amadeus, Sabre etc.
Graphic Terminal  enables reservations of air transportation and ticketing for scheduled and charter flights in specialized friendly intuitive web-interface

The main functionality:

  • The whole content of air carries resourсes in sole agent interface;
  • Easy installation and operating;
  • Operation in any chosen sessions;
  • Selling  air tickets on scheduled and charter flights;
  • No command entries, operating possible for any levels of staff qualifications;
  • Prompt access to all relevant functions;
  • Convenient search tools with tooltips;

Thus, through the use of a graphic terminal, Airlines have the opportunity to organize their own sale and sale of air transportation through an agent network with minimum requirements in the knowledge of specialized reservation systems for specialists on booking and sale of air transportation.

graphic terminal

Automated departure control system Astra DCS is a modern system that provides proceeding in automatic mode all necessary operations of passengers and baggage check-in, entering the seasonal schedules and control of the daily flight plan implementation.

For the passenger’s self-registration WEB-application Astra DCS provides:  
  •  Data entry for registration 
- Passengers and flight data entry for authorization
Test data entry 
  •  Flight check-in
 - one passenger
 - group of passenger
 - seat choice in cabin  
 - boarding pass printing /А4 size
  • Web-check-in payment
If you have any questions regarding Astra DCS application, please contact commercial department Sirena-Travel CJSC per tel.: +7 (495) 782-13-15 or under e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Automated departure control system Astra DCS is a modern system that provides proceeding in automatic mode all necessary operations of passengers and baggage check-in, entering the seasonal schedules and control of the daily flight plan implementation.

Application Astra DCS for registration in self check-in kiosk (CUSS kiosks) provides: 
  • Data entry for registration
- Passengers and flight data entry for authorization
Test data entry
  • Flight check-in:
- Seat choice in cabin  
-  Through flight
  • Boarding pass printing
If you have any questions regarding Astra DCS application, please contact commercial department Sirena-Travel CJSC  per Tel.: +7 (495) 64-515-65 or under This email address is being protected from spambots. You need JavaScript enabled to view it.

Sirena-Travel CJSC presents  a booking module - Oxygen. Oxygen – is a web-system of B2C classes, which can be used by agencies and airlines for creation of web store on their sites in to sell air transportation and other services to the customers. 
Designed as a B2C product, the booking module includes B2B solution. Booking module Oxygen replaced long time successfully used booking engine FORS, the module of the previous generation. Oxygen is succesfuly operated by hundreds sites, both  Agencies and Airline company.

Booking and purchase of air transportation are performed in Sirena-Travel GDS. The system provides access to the content of Galileo GDS.

Sirena-Travel GDS uses the sessions principle as a binding of agent sales to the certain settlement system. The purchasing through Oxygen allows ticketing in the sessions: TCH, BSP, Airlines.

Our Module has become more convenient and intuitive as for the customer, who visits the web site in searching a ticket as for the agency administrator, providing simple, easy-to-use tools to customize the site.
The new functions of the module:
  • Automatic exchanges;
  • Automatic refunds, as well as the option to form the refund request;
  • Reward tickets issuance in integration with the loyalty program of the airline;
  • The ability to edit the rules of tariffs application on displayed for user text;
  • Corporate mode of operation.
Administration module provides the following configuration blocks:
  • Customizable color schemes and fonts;
  • Customizable forms, elements, styles;
  • Module's functionality management by using the settings parameters;
  • Ability to edit all aliases;
  • Ability to create any language locale;
  • Viewing of orders information, created in the web-site and option to perform various operations with the orders;
  • User management of booking module.
The module provides several additional features for user's convenience, that facilitate the purchasing, namely:
  • Reprint the route-receipts, insurance policies "Alfa Insurance",  tickets of "Aeroexpress" (or sending documents to e-mail);
  • Help system for working with module: context-sensitive help, answers to frequently asked questions (FAQ), option to send a question to the website administrator;
  • Registration in online store and Personal account. In Personal account user can view information about his orders, save his data and data of others passengers, and then use this data to automatically fields filling by tickets purchasing, generate and download booking reports in MS Excel format.
Purchase of tickets is perfomed just in four steps:
  1. Searching of  options and optimal air tariff (available all relevant types of searches: simple, multi-segment and flexible + / - 3 days);
  2. Entering data on passengers (data upload is available from personal account);
  3. Choosing of additional services (meals, ticket for „ Aeroexpress“, an insurance policy of the company „Alfa Insurance“ if  the air transportation procced from Moskau);
  4. Order Payment (Methods of payment: cash, non-cash payments, bank card, through the payment system „Rapida“, offices of „Euroset“ and shops „Svyaznoj“.

The reservations web pages of your website can be located both on a customer's technical resources and on the process platform Sirena-Travel. In the latter case, Sirena-Travel guarantees high availability and high quality support for your internet service. This is optional service available for additional charge. 


Advantages of hosting services:
  •  Powerful server: high processing speed,
  •  Lack of communication problems in interaction with Sirena-Travel GDS
  •  Two independent Internet providers, which increases the service availability 
  •  Our support: software configuration, availability monitoring 
  •  Updated versions at client discretion: automatic installation or on request
  •  No need for equipment purchase
  •  Cost saving on employees payment,  who are a specialists in applied technology
  •  Skilled staff of  Sirena-Travel CJSC.
Aeroexpress Inc. and Sirena-Travel CJSC signed a cooperation agreement, which enabled Aeroexpress tickets sales through the leading Russian distribution system Sirena-Travel GDS.

Now the travel agents using Sirena-Travel GDS, will be able to book also rail e-tickets for high speed comfortable trains Aeroexpress, which connect the center of Moscow with the city airports Sheremetyevo, Domodedovo and Vnukovo and allow passengers to get on time and with comfort. Cooperation with Sirena-Travel CJSC is the next step in the development of Aeroexpress Inc. distribution network.

The passenger receives an electronic itinerary receipt with an individual two-dimensional bar code, which is much faster and easier than purchasing tickets at one of Aeroexpress booking offices. With this itinerary receipt he goes directly to the coach and takes a seat according to the ticket class. 

The advantages of MySirena-Aeroexpress service are the simplicity of the system operation, booking tickets for Aeroexpress in economy and business classes, the possibility to purchase children ticket and group bookings (2 to 9 tickets in one purchase order).

Aeroexpress ticketing through Sirena-Travel GDS is implemented with the help of a single button on the toolbar. Choosing the option Aeroexpress will open a simple context menu with a selection of travel options. The operator just needs to select the day of travel, direction, the booking class and the required number of tickets. The itinerary receipt can be printed out or emailed to the customer. 

Further information on the conditions and the procedure of activating the Aeroexpress ticketing service is available for all Sirena-Travel GDS agents through the integrated system of information alerts.

 

Sirena-Travel, JSC, provider of complex technology solutions, offers its customers the option to sell railway transportation "Russian Railways" JSC and the main railway operator of Europe, the German company, Deutsche Bahn.

Railway transportation.

Sirena-Travel, JSC, provider of technology solutions, offers to their customers to sell carries of "Russian Railways" on the territory of Russia, CIS and non-CIS countries.

Arrangement of railway tickets is implemented through a separate buttons in a toolbar Sirena-Travel GDS. By calling the option "Russian Railways", the operator works with intuitive graphical window with a choice of travel options. Data presentation provides high efficiency of information processing by the operator.

The module functional provides agencies with complete list of features and additional options for the sale of railway transportations. For convenience in operation the cashiers have fields autocomplete option and reference data: file cabinets of departure / destination points, help information, the layout of train carriage, normative documents and Federal Lows of the Railway in Russian Federation.

Depending on level access, the agency receive the appropriate information on sold tickets: cashiers - only on their sales, supervisor - on a whole agency. The agency orders reporting is formed by supervisor using the graphics window "Russian Railways" of the terminal Sirena-Travel GDS.

Deutsche Bahn

The company AccessRail (9B), an IT provider of German Railways, Deutsche Bahn, provides technological support to railway carries that desire to sale their tickets and services through the GDS in combination with air transportation.

AccessRail is IATA strategic partner having designator 9B and airline code 450. The company AccessRail (9В) adjusts the content of rail carriers for distribution through the air distribution systems, including the publication of tariffs in ATPCO, the conclusion of interline agreements with air carriers on their own behalf and supporting electronic ticket technology.

Currently, the issue of carriage of the German Railways, Deutsche Bahn, is possible in combination with tickets sales of such airlines as Aeroflot, UTair, Oren air, Air Moldova and others. The issuing is performed with electronic stock TCH.

When combined issuing of railway transportation with air ticket, the cost of travel by train is included in the tariff of the airline, which helps to reduce passenger expenses and provides convenience for transfer booking from the point of arrival to the final destination.

The sale procedure of intermodal transportation is performed within the framework of the standard booking technology in "Sirena-Travel" GDS and does not require special training of cashiers for processing this type of transportation.

To sign the corresponding Agreement with TCH, PJSC .

"Sirena-Travel" continues to improve its content of online booking and offers to agencies complex solution and effective tools for sales in virtual office. Thus, in the list of additional services particularly actual has become the service of carrier’s insurance provided by the "Alfa Insurance".
Selling of insurance in combination with air transportation gives a significant benefit for agencies. It is an easy and available way to increase profits by providing a competitive advantage in the market of air transportation sales.

Using a processing system "MyPayments",  developed by  "Sirena-Travel",  policies of "Alfa Insurance" can be paid on the agency's website in different methods. The proposed list includes all current methods of payment: credit cards, electronic money ("Yandex", Webmoney), cash in the network "Euroset", "Svyaznoj" or through a network of payments system "Elexnet", "Cyberplat", "Unistream "," Contact " and others.Reporting on sold insurance is available on the website of statistics "Sirena-Travel", as a report of processing system, as well as by using of XML-service "Online ticket."

If as an additional payment service the agency uses processing system "MyPayments" of JSC "Sirena-Travel", to arrange the payment by bank plastic cards you need to sign the contract with JSC "Sirena-Travel" and JSC "KOKK". To arrange the payments by payment systems contract between JSC "Sirena-Travel" and payment service provider, chosen by your company.

Fee for implementation and operation of the service "insurance online" is included in the monthly recurring fees for the using of solutions of "Sirena-Travel".

The average implementation period is 15-30 days, during which between the insurer and the customer agrees the policy format and offers and on the side of JSC "Sirena-Travel" are performed the settings for e-shop of the customer.

Terminal emulator of Sirena-Travel global distribution system - the software component described in a global distribution system Sirena-Travel under the unique operation address, provides in automatic mode access to airline seats resources, hosted in the air transportation booking center, by entering specialized query commands.

Sirena-Travel global distribution system (GDS) is a network of software and hardware connected to the airlines' inventory systems (Sirena-2000, Sirena-2.3, Gabriel, Sabre, or Amadeus) thus providing a ‘neutral’ display of data on flight schedules, flight availability and tariffs, and allowing travel agencies - to book air transportations of a great number of Russian and international airlines.

Besides, Sirena-Travel GDS provides solutions for the following objectives:
  • design a ‘neutral’ interface;
  • standardize the automated booking procedures;
  • simplify the management of airlines, seat resources and fares;
  • simplify the techniques and methods technology of air transportation arrangements;
  • raise the efficiency of settlement payment procedure for air transportation services

Sirena-Travel is a sole accredited by TCH (Transport Clearing House) and IATA BSP automatic distribution system. Its functional characteristics meet the IATA (International Air Transport Association) requirements for distributive systems, conform to the operation standards of the leading GDS taking into account the needs and distinguishing features of Russian and CIS air transport market. Sirena-Travel GDS operation is based on the international standards for integration with the world travel and tourism infrastructure.

Sirena-Travel GDS:
  • enables seats reservations and tickets issuing at any terminal for both agents of the contracting and non-contracting airlines, irrespective of the data transfer network the terminal is connected to;
  • collects and stores the information on flight schedules, seats availability, fares and terms of their application for airlines in Russia and CIS. This data is automatically maintained in Sirena-2000 reservation centers;
  • compiles archive of all procedures, which enables the agents to use the data for writing reports, organizing settlement payments between agencies and airlines, Sirena-Travel GDS and reservation centers of relevant airlines;
On the basis of stored information Sirena-Travel creates a “neutral” screen, which determines the next order of the flights of all airlines in Russia and CIS:
  • depending on the number of landings between origination and destination points (non-stop, transfer and connection flights);
  • according to the time of departure;
  • enables interactive method of reservation and  ticketing of airlines which store their resource in other inventory systems Gabriel, Amadeus, Sabre etc.

New technological level of charter transportation arrangement with the use of charter sales systems enables  to issue immediately electronic tickets for all passengers of the flight due to a fully automated tickets issuing.

The system allows saving the time on ticketing, to minimize expenses and increase employees productivity. It should be also noted  the ease of  use and operation of services.

The advantages for the tour operator:
  • Knowledge of airline reservation systems are not required
  • Intuitive web interface
  • Re-enter passenger data are not required for  ticketing
  • Seat selection in aircraft
  • Download the passengers  list by pushing just one button
  • The entered  data control
The advantages for the airline:
  • provide an electronic ticketing for charter flights
  • creating and sending PNL / ADL (available for airlines host their resource in inventory system "Sirena-2000")
  • save the standard schemes of operating with seats blocks
  • convenient tool  for controlling  ofaccess of tour operators  to their seats block
  • issuance of  charter and block-of-charter air transportation
  • operational  efficiency by updating of  flight loads
XML-protocol allows to create the reference requests, receive responses and use all of the content Sirena-Travel GDS for booking reservation and selling air transportation. Using the "WS-Gate", customers develop their own unique services for online - sales of aviation services.
"Sirena-Travel" Web-services are performed by SirenaWebCore server  and implemented in the base of SOAP 1.1. Protocol.  HTTPS protocol is used as transport protocol.

The main functions of "WS-Gate":

 - providing with information about air transportation, seats availability on the chosen route, and their costs according to the passengers category and agency fees  in real time;
- acquisition and display of reference data;
- reservations of chosen air transportation;
- transfer data about payment booked transportation toreservation system;
- E-ticketing  through TCH (Transport Clearing House), BSP and own airlines sessions;

The advantages of  "WS-Gate":

- technology approved since 2007;
- operating in various sessions: TCH (Transport Clearing Hause), BSP and airlines;
- automated refund implementation;
- queue operations; 
- adding a SSR’s (special service request) in reservations; 
- modifying a PNR by adding information;
- additional non air content: Aeroexpress, Alfa Insurance;
- professional technical support service.

Procedure of commissioning «WS-Gate":

1. Conclusion of Agreement and/or Supplementary agreement with Sirena-Travel CJSC;
2. Web-consoles connection to the training base  of Sirena Travel GDS  using XML-Gate;
3. Testing;
4. Reconfiguration of web-console to connect it to the operating Sirena Travel  GDS.


Data interchange specification handbook (TCH DISH) developed by TCH (Transport Clearing House) in accordance with IATA standards to provide agencies and airlines with the sales information from reservation systems.

The resulting data in TCH DISH format are designed for using in internal accounting systems. DISH has a text format, the sending of data exchange is performed with a frequency once in a day. The current version of the file, provided by  Sirena-Travel CJSC, supports  EMD transactions data.

The structure of the file format is adapted to the BSP DISH standart RET file (BSP Data Interchange Specifications Handbook).

Description of the file format is hosted in  information system of  TCH CJSC.

The file provided as to agencies that have a contractual relationship with Sirena-Travel CJSC and for sub-agents. Applications are accepted only from the Agency.

File can be provided as for agencies, who has signed an agreement with Sirena-Travel CJSC and for sub-agents as well.

Application forms are accepted only from agencies.

Graphic Terminal  enables reservations of air transportation and ticket for scheduled and charter flights in specialized friendly intuitive web-interface.

The main functionality:
  • The whole content of air carries resourсes in sole agent interface;
  • Easy installation and operating;
  • Operation in any chosen sessions;
  • Selling air tickets on scheduled and charter flights;
  • No command entries, operating possible for any levels of staff qualifications;
  •  Prompt access to all relevant functions;
  • Convenient search tools with tooltips.
Connecting to the Graphic Terminal for scheduled flights booking

Fares&Pricing solutions are designed in accordance with IATA/ATPCO industry standards and offer airlines flexible choice of using Internal Fare database, ATPCO and SITA database.
Our carriers can also benefit from GUI-assisted fare filing for a direct input of simplified fares, associated fare rules and TFC’s into the pricing system.

Example YEE6M fare of the airline 2M on a segment MOW-LED:
Example YEE6M fare of the airline 2M on a segment MOW-LED
Displaying example of tariff rules of the airline 2M:
Displaying example of tariff rules of the airline 2M
Example of fare rule 0007:
 Example of fare rule 0007
Example of airline fee 2М (fee YRF):
Example of airline fee 2М (fee YRF)



The Е-commerce system for the airlines WebSky is a technological, efficient and modern solution. It allows the airline to reach a new level of development, providing its passengers with a convenient and simple ticket purchase tool, adapted for various mobile devices.

The WebSky toolkit allows an air carrier to provide all the current processes for selling air tickets and additional services on the site, solves the problems of long-term cooperation with its customers using the system's capabilities in particular the program for frequent flyers. There are also such services available as informing passengers about accumulation of miles, issuing of loyalty tickets.

Using the online system WebSky, the airline provides passengers with the necessary additional services, increasing the revenue from the direct sales channel on its own website. The system allows you to organize as the sale of the most popular services - seats in the cabin, baggage, meal, passenger insurance, as the sale of less demanded in the market services, but relevant for your airline.

WebSky solved one of the most urgent problems - the sale of branded tariffs. This allows the airline to differentiate offers and inform the passenger about the benefits of the tariff families. The system provides setting of tariff combinations from different brands and managing the cost of additional services for each brand separately.

The ticket refund and exchange is available for the passenger on-line, as the WebSky service allows you to automate most secondary transactions.

Among the advantages of WebSky is the option of online check-in, which increases the level of customer service. The module is integrated with DCS and allows the passenger, if necessary, to book additional services such as baggage, meals, transfer, etc.

The number of available payment services includes: payments by bank payment cards of the actual payment systems, such as Visa, MasterCard, JCB, MIR, Union Pay, American Express, Diners Club. Payment is also available through e-wallets, etc.

Sirena-Travel CJSC offers implementation of the WEBSKY system in a short time based on a specially developed detailed work plan for the launch of this project.

The adoption of electronic ticketing system allowed a complete transfer of interaction between the agency and the airline with a passenger to the Internet. This interaction includes the ticket booking and buying process, as well as updating the passenger on the status of his reservation, and acquisition of additional information about the upcoming trip.

The provider of technology for on-line ticket reservations and sales, Sirena-Travel CJSC enabled airlines and travel agencies to offer an additional free service for passengers of on-line informing.

For this purpose, information portal for passengers www.MyAirlines.ru was organized. The portal is focused on informing only the passengers, whose trip was booked with Sirena-Travel GDS.

Now regardless of the way of ticket booking (through travel agency or online booking site) a passenger can visit www.MyAirlines.ru, enter his or her order number and last name and receive full information about the route and fares, as well as an opportunity to print out the itinerary receipt.

Besides, the site www.MyAirlines.ru provides information on all flights on the chosen route and date.

The website www.MyAirlines.ru was developed and is maintained by Sirena-Travel.


Mixvel - about product

Mixvel is a platform for the travel industry that aims to combine all travel services in one tool, in one business process. Modern travelers have become more independent, they purchase services through different channels, with different booking depths. Our tool will allow you to manage the business process of selling from one point for any channel, for any type of trip, for any direction.

Mixvel is more than an aggregator of services, we integrate analytics and automated decision making (business rules) tools into our platform. The platform includes mechanisms for analyzing touchpoints of business with clients, which allows you to go beyond search queries on a website or metasearch engine and work with context, as well as with the history of previous searches and client interactions with the agency. This approach will allow you to “reach out” to each customer with a personalized offer, which will increase the conversion to purchases.

Based on this information, the system will be able to offer the most relevant content, packaged for the specifics of its display at a given moment. So for a client who has been searching for a long time, the system will show the agency a calendar of prices and a forecast of their changes in the future, for a short banner on the network - one, two, three short flight offers with the maximum conversion probability, and for a client who is planning complex logistics - screen with great details of flight options and all services included in it. The search results in the system change according to the agency's needs at a given moment to bring new income.


Mixvel - API NDC+

The air travel market is changing rapidly. Traditional carrier business models are under pressure from low-cost airlines to offer a more flexible passenger revenue model. The most important trend, the hottest word in a modern airline is NDC. Many airlines are switching to this format and some major carriers are even introducing special fees in other channels to speed up the migration of sales to NDC.

However, at Mixvel, we believe that NDC integration is a huge infrastructure complication for the agency. Each direct contract for NDC is its own link with the new system, which means the costs for development, testing and support. Even though NDC is a standard protocol, each airline customizes it for their own needs and business processes. This means that each new integration will not be like the previous one.

Mixvel offers agencies a tool to reduce these costs. Mixvel can work for you as an NDC Aggregator, taking over all the tasks of connecting and maintaining links with each airline. We integrate the search, registration and execution of secondary operations into a single process so that you only need to make one integration with us via the NDC protocol to get all the content that is available to you on direct stocks.

For each of your search queries we will ask airlines about the availability of relevant offers in this direction and give you all of them in one message. The built-in SERP management tools allow you to customize content priority, stop lists and docking needs to maximize the relevance of the search results to your current business needs.

With the help of NDC + technology you will receive all the content that is available to you, regardless of the flow and technical features of connecting through one channel in one interface. This technology supports both online work using the NDC + protocol and offline work through the Mixvel platform workstation.

Multimodality and virtual interlines

The distinctive feature of Mixvel from other platforms is its multimodality technology. Using this approach, it is possible to find transportation options that are composed by combining into one route those carriers between whom there is no interline agreement; moreover, it is possible to include options from several carriers of different types in one route. Air, railway, buses, transfers, car rental, small aircraft - any content that supports the sale using online technologies can be included in the Mixvel search engine and combined with other transportation options to create an ideal route for your client.

Multimodal linking allows you to gain a competitive advantage over others in search results. Firstly, they can be used to find cheaper options for connecting trips. As part of NDC technology, many airlines are moving to dynamic pricing. Prices change online every minute, and with them profitable transfer options change. Our search engine analyzes all this data to find the cheapest transportation option now.

Secondly, the use of multimodal search algorithms can greatly expand the geography of coverage. Some cities do not have an airport, and some have a choice of airports, some of which may not be tied to the city but may be an hour or two away by bus, for example. Expansion of delivery gives passengers choice and greater freedom of movement.


We will always be glad to meet you! If we combine our efforts and engage the passenger to create their individual preferences, we will create an unforgettable journey for everyone.


Our contacts

Our address: 125167, Russia, Moscow, Leningradsky Prospect, 37, building 12.
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