Dear Colleagues,
Please note, for correct operation of the terminal Siren GDS with online cash desk, it must be updated to the latest version - 1.71b Rev.3.
The latest version of the terminal with support for online cash desk requires an operating system not lower than Windows7.

Dear Colleagues!

Sirena-Travel informs, that in accordance with the requirements of IATA 024k resolution, in “Sirena-Travel” GDS from 18.06.2019 the following procedure of fees calculating for cancellation / refund on passenger fares comes into effect.

If the ticket contains cancellation / refund fees published in the currency other than the currency of the country of origin, then the transfer of such fees from the currency of publication to the currency of the country of origin of transportation is as follows:

- Charges from publication currencies are transferred to the NUC at the rate of IROE applied on the date of issuance of the initial ticket. The resulting amount is expressed with an accuracy of two decimal places while the remaining decimal points are ignored.

- All amounts of fees received in the NUC are added and converted at the rate of IROE applied on the date of issuance of the initial ticket to the currency of the country of commencement of transportation.

The cancellation / refund charges calculated in this manner are deducted from the fare in the currency of the country of origin of transportation in accordance with IATA resolution 017f, in order to determine the remaining amount available for refund or for acceptance as payment for a new ticket.

The procedure for documenting cancellation / refund fees is also changing. Currently, if transportation contains several tariff components with charges published in different currencies, each EMD is issued for each such charge. Under the new procedure for this example, the total amount of all fees in the single currency of the country of commencement of transportation will be calculated and, accordingly, single EMD will be issued for the total amount of all fees for cancellation / refund.

Please take into account these changes in your work.
Please address your questions regarding changes:
For technological issues:

Project Manager for Tariff Information Sirena-Travel CJSC 
Mironova Olga 
tel: +7 495 782 13 15 ext. 4-50
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Technological support service:
Tel .: +7 (495) 725 09 00
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dear Colleagues!

We inform you that in accordance with the requirements of IATA resolution 017F and the ATPCO data format (category 31/33), GDS Sirena-Travel since July 01, 2019 begins transfer of the ticket issuing to a new, international form, uniform for all Airlines.

  1. All airlines still using the old forms in company sessions, in which while ticket exchange in the field "TOTAL" indicated the amount of the cost of the new transportation, as well as in the field "FOP" indicated the amount of the ticket accepted in exchange, counted as payment again of the issued ticket will be transferred to a new international form (the TCH form meets these requirements). According to the new ticket format, the FOP field will contain the form of payment for the new ticket without specifying the amounts, and the TOTAL field will contain the amount of additional payment for the new ticket.
  2.  The pricing procedure will also be changed - for all Airlines, when building tariffs for international transportation, neutral construction units will be used - NUC (Neutral Unit of Construction - established by IATA for calculating of international tariffs).

On the route-receipt NUC in the column “Fare calculation” will be shown the final tariff and all tariff surcharges, if any, will also be expressed in NUC. Then, the final NUC is converted at the rate of IROE to the currency of the country of the beginning of  international transportation and this value is shown in the “FARE” column of the route-receipt.

If there are domestic and international sections in transportation used to build the final tariff, published in different currencies, including RUB for domestic transportation, in the “Fare calculation” all tariffs will also be indicated in the NUC, and then at the rate of IROE the final tariff will be converted to the currency of the country of commencement of international transportation.

Please address your questions regarding these changes to the contacts below:

For technological issues regarding the transition to NUC:

Project Manager for Tariff Information Sirena-Travel CJSC

Mironova Olga, tel: +7 495 782 13 15 ext. 4-50

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


By type of printed form route-receipt - Technology Department

Chief Specialist of Sirena-Travel CJSC
Katushenok Elena Nikolaevna
tel. +7 (495) 363 32 73 ext. 1-30
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Technological support service:

Tel .: +7 (495) 725 09 00
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.





To the attention of agents!

We inform you about the following improvement in GDS "Sirena-Travel":

When changing a document or a passenger category with already issued tickets, it is required to reissue the ticket. When you try to close the PNR without reissuing a ticket, the system writes: "REISSUE THE TICKET FOR THE PASSENGER WITH THE CHANGED DATA."

Changes related to the activities of cashiers are displayed in the corresponding instructions.

Respectfully,

"Sirena-Travel" CJSC

We notify you about installation processing in Sirena-Travel GDS of functionality for data displaying when using the algorithm of direct recalculation of sums at the tariff (without using the neutral NUC).

Additional information on request <??РАСЧ_ТАРИФ> in the terminal Sirena-Travel GDS.

Sirena-Travel GDS has a new version of the terminal 1.70b (Rev.4), in which implemented the functionality of selling round-trip railway transportation.

This option provides the opportunity to sell tickets at a discount under certain conditions.

We notify about the termination of applying the request <TP> for the tariffing of the transportation section at the initial ticket processing.

 In exceptional cases:

      - with the permission of the airline;

      - the sale of a passenger with the category "РМГ" (infant without a seat), etc.,

the agent can use the request ТВХ<№ категории УПТ>, where:

 <<№ категории УПТ > is a category that is excluded from the verification of condition for the tariff application .

At the same time, charging will be considered manual.

In Sirena-Travel GDS the changes were made to the request <ВП / УКВ> - a reference on the currencies rates, entered into the booking system effective as of the indicated date:

- Added a new parameter "TIME";

- The opportunity to receive information about closed and open records for the whole day specified in the request is given.

A brief description of the query can be viewed in the terminal using the <?? ВАЛЮТА> command.

To organize the payment of railway transportation with the form of payment "Plastic card" (payment for services for acquiring by the agency), the new version of the Siren-Travel GDS terminal 1.70b (Rev.1) has the ability to automatically calculate the aggregate agency fee depending on the code of the payment system (MIR, VISA, MasterCard, JCB, Union Pay, American Express), by the card of which will be paid for the order.

To connect this functionality, please contact the Technical support service of Sirena-Travel GDS for selling of railway transportation and require the application form for the automation of AG-fees for further placement in the Application Processing System.

We remind you that in order to organize the sale of transportation with bank cards, you must sign the relevant documents:

"TCH"PJSC more detailed information on the link.

Upgrade of emulator to version 1.70b (Rev.1) is proceed in automated mode through the terminal menu.

Contacts:

Sirena-Travel, CJSC

Technological support (sale of railway tickets): +7 (495) 363-63-32 (from 08:00 to 20:00 Moscow time), +7 (495) 725-09-00 (from 20:00 to 08:00 Moscow time) , e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Contract department: tel. +7 (495) 940-61-40, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Organizational questions of obtaining POS-terminals: tel. +7 (495) 782-13-15, ext. 406, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

TCH, PJSC

Contract department, tel. +7 (495) 788-12-23, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Department for working with plastic cards: tel. +7 (495) 660-19-77, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.